Providing effective customer support has become an important priority for companies. There is a need, therefore, for professionals who can run valuable customer service functions and thus develop valued customer relationships.

Diploma in Customer Service Management launched by Maharshtra Knowldege Corporation with Global Talent Track is a comprehensive course designed to impart professional training pertaining to the subject.

As a learner of this course, you will enjoy a technology-driven blended learning model for academic delivery. It comprises of:

• e-Learning based self-learning sessions through MKCL's eLearning Framework: ERA


• Activities and Case studies leading to experiential learning


• Discussions and academic interactions with Learning Facilitators


• Assessments and Collaboration