Building Service Businesses: Economy, Techniques, and Data Reporting

• Describe the economic evolution, development, and growth of service sector in India.
• Identify the prospects of growth and employment in service sector in India.
• Discuss the theories and strategies of pre-industrial and post-industrial service society.
• Classify the roles, characteristics, and technological involvement in 21st century service sector.
• Diagnose the types of service experiences and careers in 21st century.
• Explain the characteristics and processes involved in service sector.
• Classify the difference between Service Industry Processes and Manufacturing/Product-based processes.
• Discuss the different types of industries in service sector of India.
• Diagnose the developing, maintaining and managing the different service process.
• Examine the importance of customer participation and interaction in managing service processes.
• Classify the different techniques used to improve the service processes.
• Examine the upcoming trends and career opportunities in service sector.
• Diagnose the differentiators and challenges faced in service sector.
• Examine the opportunities and strategies in Local and Global entrepreneurship.
• Classify the between International and Domestic Business and its trade aspects.
• Discuss the concepts of sustainable entrepreneurship and its characteristics.
• Describe the leadership characteristics, culture and decision making in corporate entrepreneurship.
• Discuss the process of opportunity evaluation and the competitive advantages of new entry in the market.
• Diagnose the stages of new business, trends, innovation, and methods of generating ideas.
• Examine the features of different support programs of Government to promote entrepreneurship.
• Identify the different strategies personal and business growth as an entrepreneur.
• Discuss the concepts, pros and cons of Franchising, joint ventures, merger, and acquisition.
• Explain the process of developing vision statement of a company and the process to be followed.
• Introduce the fundamental concepts and applications of mathematics in the business context.
• Familiarize with various types of data relevant to business operations and the sources from which such data can be collected.
• Equip with the skills to organize data through frequency distribution and represent it visually using charts and graphs.
• Interpret measures of central tendency (mean, median, mode) in the context of business, providing them with tools to summarize and analyze data distributions.
• Develop proficiency in using measures of dispersion, skewness, and standard deviation for analyzing variability and risk in business data.
• Articulate the importance of mathematics in business and apply mathematical concepts to real-world scenarios.
• Demonstrate the ability to identify and categorize different types of data relevant to business operations, and critically evaluate appropriate data sources.
• Create and interpret frequency distributions, charts, and graphs, providing meaningful insights into business data.
• Apply measures of central tendency to analyze and summarize business-related data sets, facilitating effective decision-making in various business contexts.
• Utilize measures of dispersion, skewness, and standard deviation to assess variability and risk in business data, contributing to more informed and strategic business decisions.
• Equip with advanced skills in creating various types of charts in Excel.
• Create comprehensive dashboards in Excel for data visualization and analysis.
• Provide a foundational understanding of Google Analytics and its key features.
• Familiarize with the fundamentals of Google Data Studio for creating compelling visualizations.
• Leverage Google Data Studio for advanced data analytics and visualization.

• Paraphrase the complex and transformative economic evolution, leading to significant development and substantial growth in India.
• Report the intricately interwoven and complex multifaceted outlook of growth and employment in service sector.
• Compare the multifaceted, encompassing diverse socio-economic frameworks and approaches of pre-industrial and post-industrial service society.
• Interpret the complex roles, diverse characteristics, and extensive technological involvement 21st century service sector.
• Illustrate the diverse array of service experiences and careers encompassing a wide range of industries and fields in 21st century.
• Illustrate the various characteristics and diverse process involvement in service sector.
• Compare the nature of offerings and operational procedures of Service Industry Processes and Manufacturing/Product-based processes.
• Review the various industries present in India offering distinct services and contributing to the country’s economic growth.
• Interpret the complex task involved in developing, maintaining, and managing various service processes.
• Inspect the crucial role of customer participation and interaction in effectively managing service processes to enhance customer satisfaction, optimize service delivery, and foster long-term loyalty.
• Report the various advanced techniques employed to enhance service processes.
• Review the upcoming trends that present diverse career opportunities in service sector.
• Review the intricately interwoven, presenting a complex landscape of differentiators and challenges in service sector.
• Paraphrase the opportunities and implementing effective strategies in both local and global entrepreneurship for thoughtful consideration and adaptation in business.
• Compare the intricate relationship between International and Domestic Business, along with its trade aspects that adds complexity to the overall economic landscape.
• Report the application of environmentally and socially responsible practices and principles in business operations, emphasizing long-term viability and positive impact on both the entrepreneurial economy and society.
• Interpret the intricate interplay of leadership characteristics, corporate culture, and decision-making processes significantly shape the landscape of corporate entrepreneurship.
• Estimate the intricately evaluating potential prospects and distinctive strengths of assessing opportunities and competitive advantages for new market entry.
• Examine the stages of new business involve integrating emerging trends, fostering innovation, and utilizing diverse methods for generating creative ideas.
• Survey the Government support programs for promoting entrepreneurship encompassing various features aimed at fostering entrepreneurial growth and innovation.
• Interpret the diverse strategies for personal and business growth essential to foster success and advancement as an entrepreneur.
• Diagnose the distinct business strategies of Franchising, joint ventures, mergers, and acquisitions each with its own set of advantages and disadvantages.
• Build the systematic and comprehensive approach to articulate a clear and inspiring company’s vision statement.
• Assess appropriate solutions for the challenges presented, while practicing humanistic, ethical, and moral values in real-life situations.
• Be proficient in designing and customizing complex charts to effectively represent data.
• Design interactive and insightful dashboards that convey meaningful insights.
• Navigate Google Analytics, interpret data, and generate reports for informed decision-making.
• Use Google Data Studio to design and present data-driven reports and dashboards.
• Perform complex data analyses, create interactive reports, and extract valuable insights using Google Data Studio.

The academic approach of the course focuses on ‘work-centric’ education. With this hands-on approach, derive knowledge from and while working to make it more wholesome, delightful and useful. The ultimate objective is to empower learners to also engage in socially useful and productive work. It aims at bringing learners closer to their rewarding careers as well as to the development of the community.

• Step 1: Learners are given an overview of the course and its connection to life and work
• Step 2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
• Step 3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
• Step 4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
• Step 5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
• Step 6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
• Step 7: Learners are engaged in appreciation of real-life case studies developed by the experts.
• Step 8: Learners are encouraged to proceed from appreciation to imitation of the experts.
• Step 9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
• Step 10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
• Step 11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
• Step 12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!