Global Services Management

• Discuss the concept, history, and components of supply chain management.
• Describe the characteristics of service supply relationships and their management.
• Discuss the concept of social media network and social media for Competitive Strategy and Edge
• Diagnose the concepts of Globalisation & Outsourcing along with advantages and disadvantages of service outsourcing.
• Identify the different types of services that are outsourced for Domestic Growth and Expansion.
• Examine the globalisation strategies used in service sector for broader customer base.
• Discuss the concepts, elements, scope, and factors involved in service capacity management.
• Examine the challenges, risks, and strategies in managing service capacity.
• Explain the theory, reasons, and configuration of queuing theory.
• Identify the generic strategies, pricing, and segmentation of demand management.
• Summarise the strategic capacity management, weekly work scheduling and its different strategies.
• Describe the concepts of yield management, its uses, factors, and benefits.
• Examine the prerequisites, systems, processes, and risk involved in Yield Management.

• Interpret the idea, historical development, and constituent elements of supply chain management.
• Paraphrase the attributes of service supply relationships and how they are administered.
• Diagnose the idea of social media networks and their role in enhancing competitive strategies and gaining a competitive edge.
• Examine the ideas of Globalization and Service Outsourcing, including the pros and cons of outsourcing services.
• Report the various kinds of services that are outsourced to facilitate domestic expansion and growth.
• Diagnose the intricate globalisation strategies to facilitate its international operations and reach a broader customer base.
• Interpret the complex interplay of various elements and factors involved in service capacity management.
• Illustrate effectively managing service capacity by navigating various challenges and risks while implementing strategic approaches.
• Compare the analysis, modelling, and optimization of various factors and configurations of Queuing theory.
• Examine implementation of generic strategies that encompass pricing and segmentation techniques in demand management.
• Interpret intricate coordination of weekly work scheduling and implementation of diverse strategies to optimize operational efficiency and resource allocation.
• Paraphrase the complex strategies for optimizing resource allocation and pricing to maximize revenue based on various factors and demands, yielding substantial benefits.
• Diagnose the prerequisites, systems, and processes for yield management entailing managing risks to optimize revenue through dynamic pricing and resource allocation.

The academic approach of the course focuses on ‘work-centric’ education. With this hands-on approach, derive knowledge from and while working to make it more wholesome, delightful and useful. The ultimate objective is to empower learners to also engage in socially useful and productive work. It aims at bringing learners closer to their rewarding careers as well as to the development of the community.

• Step 1: Learners are given an overview of the course and its connection to life and work
• Step 2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
• Step 3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
• Step 4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
• Step 5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
• Step 6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
• Step 7: Learners are engaged in appreciation of real-life case studies developed by the experts.
• Step 8: Learners are encouraged to proceed from appreciation to imitation of the experts.
• Step 9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
• Step 10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
• Step 11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
• Step 12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!