Mastering Management: Objectives & Processes
Understand key management functions including planning, organizing, leading, and controlling.

Track
Service Management
Level
Foundation
Language
English
Duration
30 hours
Learning Mode
Learn at ALC or at Home
Introduction
- Explain the concept of management and qualities of management
- Identify the essential managerial skills and the methods to inculcate it.
- Discuss the technological inventions and innovative environments in companies
- Explain the Social responsibility of managers and Ethics in management
- Examine the concept of international management along with Country alliances, economic blocs
- Describe the concept of types of departmentation and functions of each department.
- Describe the various types of Organizational structures for the global environment.
- Identify the scopes and evolutions in management through different theories.
- Classify the concepts of authority, power and delegations and the difference between them.
- Diagnose the concept of organisation planning and reorganisation to work effectively.
- Explain the strategic planning process with various matrix used by the organisations for business success.
- Discuss the types of business objectives and Organisational Hierarchy
- Compare the concept of strategies, policies, rules, and procedures.
- Explain the steps in planning process and the procedures involved in it.
- Diagnose the Factors Affecting Making Effective Decisions in Modern Management.
What you'll learn ?
- Interpret the idea of management and the attributes of effective management.
- Paraphrase the key managerial competencies and strategies for fostering them
- Compare the corporate settings pertaining to technology, invention, and innovation.
- Discover the ethical obligations of managers and their role in promoting social responsibility.
- Interpret the idea of international management, in conjunction with country alliances and economic blocs, is being considered.
- The notion of various forms of departmentalization and the roles played by each department in an organisation.
- Paraphrase the different forms of organizational structures designed for the international or global context.
- Review the various theories of management that have shaped and expanded the domains and developments within the field of management.
- Review the notions of authority, power, and delegation, as well as the distinctions among them.
- Interpret the idea of arranging, strategizing, and restructuring to enhance operational efficiency within an organization.
- Paraphrase the process of strategic planning, incorporating diverse matrices employed by organizations to achieve success in their business endeavours.
- Report Different categories of corporate goals and the hierarchical structure within organizations
- Compare the notion of strategies, policies, rules, and procedures.
- Paraphrase the stages of the planning process and the steps it entails
- Interpret the Factors influencing the ability to make effective decisions in contemporary management.
Syllabus
Management And its Evolution
- Definition Of Management
- The 6 Ms Of Management
- The Qualities Of Management
- The Functions Of Management
- The Essential Nature Of Management And Management Hierarchies
- Essential Managerial Skills
Management And its Evolution
- Characteristics Of Highly Successful Companies
- Technology
- Globalisation
- Productivity, Effectiveness, And Efficiency
- Management - Science Or Art?
Management and environment
- Definition Of Pluralism (Definition Template)
- What Is Pluralism?
- Types Of Pluralism
- Pluralistic Approach To Industrial Relations
- Technological & Innovative Environments
- Invention & Innovation
- Types Of Innovation
- Balancing Incremental And Disruptive Innovation
- The Ecological Environment
- Business & Environment – The Interaction
Social responsibility of managers/ Ethics and management
- Definition- Corporate Social Responsibility
- Social Responsibility And Social Responsiveness
- Definition- Social Responsiveness
- Advantages And Disadvantages Of Social Responsibility
- Reaction Or Pro action
- Role Of Government
- Introduction To Ethics
- Definition- Ethics
- The Case For ‘Ethics’
- Institutionalizing Ethics
- Factors For Raising Ethical Standards
- Definition- Whistle Blower
- Trust And Change Management
International management and MNCs
- What Are Multinational Corporations?
- History Of MNCs
- Types Of MNCs
- Characteristics Of A Multinational Corporation
- Advantages And Disadvantages Of Multinational Corporations
- Challenges For MNCs
- The Future Of MNCs
Country alliances, economic blocs, and international management/ Competitive advantage
- Definition- Country Alliances
- Country Alliances
- Economic Blocs
- Definition- Economic Blocs
- European Union
- North American Free Trade Agreement (NAFTA)
- The Free Trade Area Of the Americas (FTTA)
- Association Of Southeast Asian Nations (ASEAN)
- Competitive Advantage
- India’s Role In the World Economy
Types of departmentation
- Span Of Control
- Departmentation
- Departmentation By Enterprise Function
- Departmentation By Territory Or Geography
- Departmentation By Customer Group
- Departmentation By Product
Matrix organization and SBUs
- Matrix Model Of Management Organisation
- Pros And Cons Of Matrix Management Structures
- Steps To Implement Successful Matrix Management Structures
- Strategic Business Units
Levels of Management
- Implementation & Planning
- Levels Of Management
- Upper Level Of Management
- Middle Level Of Management
- Lower Level Of Management
- The Role Of A Manager
- What Is Management?
- Definition- Management
- Management Theories Or Thoughts
- Evolution Of Management Thought
Scope and Evolution of Management
- Fredrick Winslow Taylor And Scientific Management
- Henri Fayol
- Hawthorne Studies
- Peter Drucker
- Understanding Management
- Functional Areas Of Management
- Production Management
- Marketing Management
- Financial Management
- Personnel Management
- Effective Management
- Effectiveness And Efficiency
- Determinants Of An Effective Manager
Organization structure and departmentalization
- Organization
- Organizing
- Organization Structure
- Formal And Informal Organization
- Organizing As A Process
- Departmentalization
Organization levels and span of management
- Narrow & Wide Span Of Management
- Entrepreneurship
- Intrapreneurship
- Innovation And Entrepreneurship
- Re-Engineering Organization
Authority, power, and empowerment, Line/Staff, Functional authority, and decentralization
- Organizational Structure, Authority And Power
- Types Of Authority
- What Is Power?
- Authority Vs Power
- Empowerment
- Systems For Employee Empowerment
- Centralization & Decentralization
- Advantages & Disadvantages
- Delegation
- Delegation Of Authority
- Types Of Delegations
- Classification Of Delegation
- Avoiding Failure Of Delegation
- Overcoming Weak Delegation
- Delegation: Advantages & Limitations
Effective organizing and organizational culture
- Organisation Planning
- Organisational Inflexibility &Amp; Reorganisation
- The Need For Readjustment And Change
- Making Staff Work Effective
- Avoiding Conflict By Clarification
- Organisation Charts
- Importance Of Informal Organisation & The Grapevine
- Organisation Culture
- The Influence Of Leaders On Organization Culture
The strategic planning process
- Reasons For Having Strategies
- Differences Between Strategy And Policy
- The 5 P’S Of Strategic Planning
- Crafting Strategic Planning Approaches
TOWS, Blue Ocean, and Business Portfolio Matrix
- Strategic Planning Process
- Swot Matrix
- The Blue Ocean Strategy
- Business Portfolio Matrix
- Products And Services
- Marketing Strategies
- Definition- Marketing Strategies
- Developing Marketing Strategies
- Hierarchy Of Company Strategies
- Industry Analysis
- Generic Strategies
- Premising & Forecasting
- Forecasting
- Delphi Technique
Objectives and MBO
- Definition: Objective
- Objectives
- Hierarchy Of Objectives
- Economic Objectives
- Social Objectives
- Definition: Mission
- Business Objectives
- Objectives And Organisational Hierarchy
- Multiplicity Of Objectives
- How To Set Objectives
- Quantitative And Qualitative Objectives
- Management By Objectives
- Benefits & Failures Of Management By Objectives
- Introduction
- Definition- Vision & Mission
- Vision & Mission
- Missions Or Purposes
- Objectives Or Goals
Steps in Planning
- Strategies
- Definition- Strategy
- Policies
- Procedures
- Rules
- Programs And Budget
- Definition- Planning Process
- Case Study Gail
- Steps Of Planning
- Being Aware Of Opportunities
- Establishing Objectives
- Definition- Objectives
- Developing Premises
- Determining Alternative Courses
- Evaluating Alternative Courses
- Selecting A Course
- Formulating Derivative Plans & Budgeting
Rational decision making and alternatives
- Definition- Decision Making
- Steps In Decision Making
- Types Of Decisions
- Factors Affecting Making Effective Decisions
- Decision Making In Modern Management
- Rational Decision Making & Its Process
- Benefits And Limitations
- Limited, Or “Bounded,” Rationality
- Selecting Alternatives
- Experience & Experimentation
- Programmed And Non- Programmed Decision
- Differences
- Decision Making Under Certainty, Uncertainty And Risk
- Decision Trees
Creativity and innovation
- The Creative Process
- Insight And Logical Formulation
- Group Decision Making
- Advantages & Disadvantages Of Group Decision Making
- The Creative Manager
- Invention And Innovation
Work-Centric Approach
The academic approach of the course focuses on ‘work-centric’ education. With this hands-on approach, derive knowledge from and while working to make it more wholesome, delightful and useful. The ultimate objective is to empower learners to also engage in socially useful and productive work. It aims at bringing learners closer to their rewarding careers as well as to the development of the community.
- Step 1: Learners are given an overview of the course and its connection to life and work
- Step 2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
- Step 3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
- Step 4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
- Step 5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
- Step 6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
- Step 7: Learners are engaged in appreciation of real-life case studies developed by the experts.
- Step 8: Learners are encouraged to proceed from appreciation to imitation of the experts.
- Step 9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
- Step 10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
- Step 11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
- Step 12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!