Understanding Human Behaviour
Understand key psychological principles that drive individual and group behavior in business contexts.

Track
Service Management
Level
Beginner
Language
English
Duration
30 hours
Learning Mode
Learn at ALC or at Home
Introduction
- Understand the fundamental theories and concepts related to behavior, personality, and values in organizational settings.
- Analyse the impact of workplace emotions, attitudes, and stress on individual and organizational performance.
- Explore the foundational theories and principles of employee motivation and its application in organizational contexts.
- Develop effective communication skills for working in teams and navigating organizational structures.
- Examine leadership theories and practices relevant to various organizational settings.
What you'll learn ?
- Analyse and evaluate the influence of behavior, personality, and values on individual and group dynamics within organizations.
- Demonstrate an understanding of how workplace emotions, attitudes, and stress affect employee performance and organizational outcomes.
- Apply motivational theories to design strategies for enhancing employee engagement and productivity.
- Develop effective communication techniques for collaborating in teams and across organizational hierarchies.
- Interpret leadership styles and techniques for effectively leading and managing teams in diverse organizational contexts.
Syllabus
Behavior, Personality and Values 1
- Introduction to Organizational Behaviour
- Definition of Organizational Behaviour
- Nature, Features and Importance of Organizational Behavior
- Objectives of Organizational Behavior
- Fundamental Concepts of Organizational Behavior
- How to Foster Creativity and Innovation in Your Organization
- Encourage Collaboration
- Improve Communication
- Give Enough Time
- Be Supportive
- Give Credit Where Credit Is Due
- Go Overboard on Competition
- Do not say- “BE CREATIVE”
- Try Not to Force It
- Challenges and Opportunities of Organizational Behavior
- Organizational Values
Behavior, Personality and Values 2
- Understanding Organizational Behavior
- Importance of Organizational Behavior
- Types of Organizational Behavior Models
- Custodial Model
- Supportive Model
- System Model
- Personality
- Big five personality traits
- Other personality dimensions
- Values
- Different types of values
Workplace Emotions, Attitudes and Stress 1
- Workplace Emotions
- Negative/ Hard to Handle Emotions
- Anger
- Frustration
- -Worry/Insecurity
- Disklike
- -Feeling Down
- Emotions in a Workplace
- Emotional Intelligence
Workplace Emotions, Attitudes and Stress 2
- Personality Types
- Big Five Personality Traits
- Common Attitudes at Workplace
- Recognising Attitude Problems
- Causes of Bad Attitude
- Stress
Foundations of Employee Motivation 1
- Motivation / - Definition of Motivation
- Self Motivation / Goal setting
- Short-term Goal /challenge Yourself
- Improvement objective / Area of Expertise
- Feedback & rewards
- Special Motivation Techniques
- Money
- Participation
- Participation continue
- Other Rewards Considerations
- Quality of Working Life (QWL) - The QWL Case Study
- Employee Motivation Case Studies
Behavior, Personality and Values 1
- McGregor’s Theory X and Theory Y: An Early Behavioural Model
- Maslow’s Hierarchy of Needs
- Case Study - Happy Feet Footwear
- Alderfer’s ERG Theory
- Herzberg’s Motivation - Two-factor Theory
- Case Study - Kellog’s
- Maslow vs. Herzberg
- The Expectancy Theory of Motivation
- Equity Theory
- Goal Setting Theory Motivation
- Skinner’s Reinforcement Theory
- McClelland’s Needs Theory of Motivation
Communicating in Teams and Organizations 1
- What are teams
- Cricket for teamwork
- Types of teams
- Formal Teams
- Informal Teams
- Different Aspects of Informal Teams
- Rock band Example
- Other Kinds of Teams
- Cross Functional Teams
- Definition - Cross Functional Teams
- Advantages of cross functional teams
- Virtual Teams
- Self-managed Teams
Communicating in Teams and Organizations 2
- Importance of Team Building
- Case Study – Swiss Air
- Making of a Manager
- Team building Continued
- Benefits of Team Building
- How does communication happen?
- Methods of communication
- Use Communication Well
Leadership in Organizational Settings 1
- Leadership
- Ingredients of a Leader
- Communication
- Authenticity
- Knowledge
- Empathy
- Trait Approaches to Leadership
- Leadership Styles
- Leadership by Women
Leadership in Organizational Settings 2
- Introduction
- The Managerial Grid
- The 1,9 or the Country club style leadership
- The 9,1 or Produce or perish leadership
- The 1,1 or Impoverished leadership
- The 5,5 or middle-of -the-road leadership
- The 9,9 or Team leadership style
- Leadership as a Continuum
- Fiedler’s Contingency Approach to Leadership
- Path Goal Theory
- Transactional and Transformational Leadership
Conflict and Negotiation in the Workplace 1
- Introduction
- Negotiation is Everywhere
- Need of Negotiation
- Types of Negotiation
- Employee-to-Employer Negotiations
- Employee-to-Employee Negotiations
- Employee-to-Third-Party Negotiations
Conflict and Negotiation in the Workplace 2
- Introduction
- Conflict
- Organisational Conflict
- Definition of Organisational Conflict
- Types of Conflict
- Personal Conflict
- Intragroup Conflict
- Intergroup Conflict
- Internal Conflict
Organizational Structures 1
- Introduction to Organizational Structure
- Understanding Organizational Structure
- Key Elements of Organizational Structure
- Types of Organizational Structure - Functional Organizational Structure
- Product Based Divisional Structure
- Market Based Divisional Structure
- Geographical Divisional Structure
- Process-based Structure
- Matrix Structure
- Circular Structure
- Flat Structure
- Network Structure
- Importance of Organizational Structure
- Factors for Designing Organizational Structure
- HR’s Role in Designing and Implementing Effective Organizational Structures
- CASE STUDIES - Toyota’s Organizational Structure
- CASE STUDIES - General Motors: Its Changing Organizational Design
- CASE STUDIES - Organizational Structure at Krispy Kreme
- CASE STUDIES - Organizational Structure at Hewlett Packard (HP)
Organizational Structures 2
- Introduction and Brief Overview of Organizational Structure
- Definition
- The Changing Nature of a Company’s Organizational Structure
- Steps Essential for Designing an Organizational Structure
- Types of Organizational Structure
- Functional Organizational Structure
- Product Based Division Structure
- Market Based Division Structure
- Geographical Divisional Structure
- Process Based Structure
- Matrix Structure
- Circular Structure
- Flat Structure
- Network Structure
- Significance of Organizational Structure
- CASE STUDY : MicroAge Undergoes Massive Structural Change
- CASE STUDY : Ford’s Global Strategy: Centers of Excellence
Organizational Culture 1
- Introduction to Organizational Culture
- Definition
- Understanding Organizational Culture
- Characteristics of Organizational Culture
- Characteristics of Organizational Culture Continued
- Types of Organizational Culture
- Types of Organizational Culture Continued
- Managing Organizational Culture
- Importance of Great Organizational Culture to the Company
- Qualities of Great Organizational Culture
- Development / Building a High Performing Organizational Culture
Organizational Culture 2
- Introduction to Organizational Culture
- Understanding Organizational Culture
- Understanding Organizational Culture continue
- Types of Organizational Culture
- Three Levels of Organizational Culture
- Building a Robust Organizational Culture
- Dimensions of Culture
- Principles for Mobilizing Organizational Culture
- Importance and Role of Organizational Culture
- Creating Sustainable Organizational Culture Change
- How to improve Organizational Change
- Steps to improve Organizational Culture
Session 17: Organizational Change 1
- Changes that Affect Manager and Organization Development
- Techniques for Initiating Change
- The Process of Chance According to Lewin’s Change Theory
- Companies that Successfully Implemented Organizational Change
- Micro Case Studies - Microsoft
- Micro Case Studies - Shell
- Micro Case Studies - IBM
- Micro Case Studies - Wipro
- Micro Case Studies - National Geographic
Organizational Change 2
- Resistance to Change
- Reducing Resistance to Change
- Planning
- Communication
- People
- Technology
- Companies that Didn’t Change
- Case Study - Nokia
- Case Study - Yahoo
- yahoo info video
Learning & Development in Companies
- Definition of Learning and development
- Induction Programs
- Soft Skills Training
- Definition of Soft Skills
- Soft Skills Training Continued
- Teamwork
- Time Management
- Communication
- Positivity
- Negotiating
- Inbound Training
- Mentoring
- Outbound Training
- Quality Management Skills
- Safety Management Skills
- Leadership Skills
- Certification
- Definition of E Learning
- E Learning
- E-Learning Is Flexible
- Retention Of Learning Skills and Techniques
- Getting Feedback
Best HR Practices to follow
- Introduction
- Human Resources
- Functions of Human Resources
- Recruitment As a Function
- Creating A Job Description
- Best practices for Job Posting
- The art of interviewing
- Best practices for Recruitment
- Managing employee performance
- Best Practices for performance management
- Different kinds of compensation packages
- Offer benefits to employees
- Best Practices For Benefits Management
- Benefits That Can Elevate The Working Culture
- Alyque Padamsee - benefits for Lintas Employees
- Safety Management
- Maintaining Employee Relations
- FAB INDIA – Best practices in Human Resources
Work-Centric Approach
The academic approach of the course focuses on ‘work-centric’ education. With this hands-on approach, derive knowledge from and while working to make it more wholesome, delightful and useful. The ultimate objective is to empower learners to also engage in socially useful and productive work. It aims at bringing learners closer to their rewarding careers as well as to the development of the community.
- Step 1: Learners are given an overview of the course and its connection to life and work
- Step 2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
- Step 3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
- Step 4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
- Step 5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
- Step 6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
- Step 7: Learners are engaged in appreciation of real-life case studies developed by the experts.
- Step 8: Learners are encouraged to proceed from appreciation to imitation of the experts.
- Step 9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
- Step 10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
- Step 11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
- Step 12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!