Written communication skills
Develop clear and effective business writing skills for emails, reports, proposals, and more.

Track
Service Management
Level
Foundation
Language
English
Duration
30 hours
Learning Mode
Learn at ALC or at Home
Introduction
- Understand the fundamental importance of effective business communication in various organizational contexts.
- Identify and analyze the processes involved in communication within business environments.
- Recognize common barriers to effective written communication and develop strategies to overcome them.
- Develop proficiency in composing various types of business letters, memos, notices, and reports.
- Explore the modern trends and tools in business communication, including digital platforms and interpersonal dynamics.
What you'll learn ?
- Articulate the significance of clear and concise communication in achieving organizational goals.
- Demonstrate an understanding of the communication process and its components, including encoding, decoding, feedback, and noise.
- Identify and analyze barriers to written communication and apply appropriate techniques to mitigate them.
- Develop practical skills in drafting and formatting business letters, memos, notices, and reports according to industry standards.
- Interpret with contemporary modes of business communication, including digital channels, and understand their impact on organizational communication strategies.
Syllabus
Importance of Business Communication 1
- Importance of Communication
- Difference between Creative & Business Writing
- Formats of Business Writing
- Categories of Business Communication - Internal Operational Communication
- Categories of Business Communication - External Operational Communication
- Categories of Business Communication - Continued
- Identify the form of communication
- Interview_Joanne
Importance of Business Communication 2
- Communication Networks of an Organisation
- Horizontal Communication
- Vertical Communication
- Upward Communication
- Importance of Formal Communication
- Components and Types of Informal Communication
- Importance of Effective Communication
- Case Study 1: The Mysterious Memo
- Case Study 2: Too Many Pages
- Case Study 3 : The Whatsapp Case
- Case Study 4: Discount Gone Wrong
- Case Study 5: Several Resignations
- Carrying out Business Communication Effectively
Process of Communication
- Essential Features of Business Writing: Planning & Drafting
- Definition: Editing
- Essential Features of Business Writing: Tense & Spelling
- Simple Word Alternatives
- Essential Features of Business Writing: Choice of Words
- Constructing Effective Sentences
- Definition: Paragraph
- Components of a Paragraph
- Tone of Business Writing
Barriers of Written Communications 1
- Barriers to Communication
- Intrapersonal Barriers
- Interpersonal Barriers
- Language Barrier
- Cultural Barrier
Barriers of Written Communications 2
- Overcoming Communication Barriers
- Understanding the Receiver
- Selecting the Right Channel
- Importance of Timely Feedback
- Cultural Awareness
- Emotional Intelligence
Business Letter Writing 1
- Definition: Business Letter
- Case Study 1: Urjeet’s Business Letter
- Consequences of Bad Business Letter Writing
- Characteristics of Well Written Business Letters
- Types of Business Letters
Business Letter Writing 2
- Characteristics of Well Written Business Letters
- Formatting Requirements of Business Letters
- Case Study: Urjeet’s Business Letter Continued
Business Letters and Quotations
- Introduction to Business Letters
- Basics of a Business Letter
- Types of Business Letters
- Contents of a Business Letter
- Business Letter Styles
- How to Start a Business Letter
- Encloser
Tenders and Orders
- Definition: Order Letters
- Format of a Order Letter
- Writing an Order Letter
- Order Letter Template
- Definition: Tender
- Tender Cover Letter Rules
- Tender Qualification Criteria
- Tender Tips and Strategy
Modern Business Communication
- Changes in Communication
- Definition: Smoke Signals
- Evolution of Communication
- The Way We Communicate
- Modern Forms of Communication - Fax
- Definition: Internet and ISP
- Modern Forms of Communication – Email
Memos And Notices
- Consequences of Miscommunication
- Definition: Communication
- Essential Components of Communication
- Concept of Business Communication
- Definition: Business Communication
- Importance of The Internal Communication
- Methods and Importance of Business Communication
- Format of a Memo
- Format of a Notice
Memos, Notices, Agendas, and Minutes of Meeting
- Definition: Agenda
- Elements of an Agenda
- Sample: Agenda Format
- Importance of an Agenda
- Minutes of Meeting
- Importance of Minutes of Meeting
- Format of Minutes of Meeting
- What to include in a thank you letter
- How to write a thank you email
- Tips to writing a thank you letter
Types of Reports 1
- Definition: Business Report
- Introduction: Transport India awards
- Types of Reports: Informal Reports/ Formal report
- Contents of a Report
- Definition: Conclusion
- Contents of a Report: Back Section
- Group Reports
Types of Reports 2
- Types of Short Report
- Definition: Report
- Checklist for Report writing
- Definition of scope
- Elements of a Report
- Scope of Report
- Building a Report
Report Writing Process 1
- Phases of Writing a Report
- Planning a Report
- Importance of Report Writing
- Importance of Re-Reading
Report Writing Process 2
- Stages of Research
- Writing a Report
- Structure of a Report
Report Writing 1
- Definition: Report
- Definition: Solicited Report
- Contents of a Report
- Features of a Good Report
- Difference between Report and Essay
- Report Writing Checklist
- Organization of Report
- Language and Layout
Personal Communication for Business
- Definition: Curriculum Vitae
- Building a Resume: Step 1
- Building a Resume: Step 2
- Building a Resume: Continued
- Interactive Session - Comprehension
- Letter Writing: Personal Leave of Absence
- Definition: Requisition Letter
- Requisition Letter: Sample
Session 19: Informal Vs Formal Communication
- Letter Analysis
- Emotion in Written Communication
- Letter Reformulation
Session 20: Business communication - Contracts and Agreements
- Setting Boundaries
- Definition: Contract
- Types of Contracts
- Definition: Confidentiality Clause
- Confidentiality Clause Continued
- Vender Contracts
- Formulating Business Agreements
- Business Contract Template
Work-Centric Approach
The academic approach of the course focuses on ‘work-centric’ education. With this hands-on approach, derive knowledge from and while working to make it more wholesome, delightful and useful. The ultimate objective is to empower learners to also engage in socially useful and productive work. It aims at bringing learners closer to their rewarding careers as well as to the development of the community.
- Step 1: Learners are given an overview of the course and its connection to life and work
- Step 2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
- Step 3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
- Step 4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
- Step 5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
- Step 6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
- Step 7: Learners are engaged in appreciation of real-life case studies developed by the experts.
- Step 8: Learners are encouraged to proceed from appreciation to imitation of the experts.
- Step 9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
- Step 10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
- Step 11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
- Step 12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!